Returns & Exchanges

Introduction

We at Kumizz are happy to provide you with exceptional customer service and understand that sometimes you may want to exchange or return the products you purchased. Below are details regarding our returns and exchanges policy:

This policy applies to purchases made on the website, by phone or in our stores, and is subject to the site's Terms of Service and the Israeli Consumer Protection Law.

Exchange Policy

Exchange Conditions:

• You can request an exchange within 14 days of receiving the product. Exchanges are offered as a courtesy beyond what the law requires and are subject to our approval.
• The product must be in new condition, with no signs of use, unassembled, in its original packaging and with all accessories. Any delivery costs will be quoted in advance.

Exchange Process:

• Send an exchange request via email to our customer service at: info@Kumizz.com
• Include the order number, the name of the product you want to exchange and the desired replacement product.
• A service representative will get back to you with instructions to continue the exchange process.

Return Policy

Return Conditions:

• You may cancel a purchase in accordance with the Israeli Consumer Protection Law, generally within 14 days of receiving the product or the disclosure document, whichever is later. For a regular cancellation, a cancellation fee may be deducted as permitted by law: up to 5% of the product price or ₪100, whichever is lower.
• The product must be in new condition, with no signs of use, in its original packaging and with all accessories. Furniture and armchairs assembled at the customer's home cannot be returned unless the product is defective or materially different from the order.

Return Process:

• Send a cancellation notice by phone or by email to our customer service at: info@Kumizz.com
• Include the order number and the reason for return.
• A customer service representative will get back to you with instructions for returning the product. For a regular cancellation, returning the product is at the customer's expense: you can bring it to our warehouse in Ramla or arrange a paid pickup, with the cost quoted in advance.