Frequently Asked Questions
Find answers to the most frequently asked questions. Didn't find the answer you were looking for? Contact us
Orders and Shipping
How long will it take for the product to arrive?
Home deliveries arrive within 1-7 business days anywhere in Israel.
How can I track my order?
After the order is shipped, you will receive SMS and email with tracking number and link to track the shipment. You can also call our call center for status updates.
Is self-pickup available?
Yes! You can pick up orders from our main warehouse by prior arrangement. The service is free and you will save shipping costs.
Products and Pricing
Do prices include VAT?
Yes, all prices on the site include VAT. Shipping, delivery, carrying or installation costs, where not included in the price, are shown separately before payment.
Is it possible to see the product before purchasing?
Yes! You can visit our main warehouse and see selected products. It is recommended to arrange in advance to ensure the product is available for viewing.
How do I know the product is good quality?
We work with established importers and suppliers. Product pages show the specifications, warranty terms and reviews from customers who purchased.
Are there quantity discounts?
Yes! For purchasing multiple identical items or large orders, contact us and we'll offer you a special discount.
Returns and Exchanges
What is your return policy?
You may cancel a purchase in accordance with the Israeli Consumer Protection Law, generally within 14 days of receiving the product. The product must be new, unused and in its original packaging. Furniture and armchairs assembled at the customer's home cannot be returned unless the product is defective or materially different from the order. Full details are in our Terms of Service.
Is there a cancellation fee?
For a regular cancellation, a cancellation fee may be deducted as permitted by law: up to 5% of the product price or ₪100, whichever is lower. If the product is defective, materially different from the order, or was delivered late, no cancellation fee is charged. Refunds are made to the payment method used for the purchase.
How do you make a return?
Send us a cancellation notice by phone or email with your full name, order number and phone number. For a regular cancellation, returning the product is at the customer's expense. You can bring it to our warehouse in Ramla or arrange a paid pickup with us, with the cost quoted in advance. If the product is defective or materially different from the order, pickup is on us.
Can you exchange a product instead of returning it?
You can request an exchange. Exchanges are offered as a courtesy beyond what the law requires and are subject to our approval: the product must be new, unused, unassembled and in its original packaging. Any delivery costs will be quoted in advance.
Warranty and Service
What warranty do you get on products?
Warranty varies by product and warranty provider, and is detailed on the product page and in the warranty certificate. Unless stated otherwise, the warranty is for 12 months.
What happens if the product breaks?
In the event of a malfunction covered by the warranty, repair or replacement is carried out free of charge, in accordance with the warranty certificate terms. The warranty does not cover breakage, moisture damage, improper use or normal wear and tear. Contact us and we'll handle the issue quickly.
Is there installation service?
Yes! We offer professional installation service for large electrical products, TVs and complex products. The service involves additional payment.
How do you get technical service?
Contact us by email or phone, and we will refer you to the appropriate service lab or arrange a technician visit if required.
Payments and Security
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), bank transfer and cash payment upon pickup.
Is the site secure for payment?
Yes! Our site is secured with SSL standard and we work with leading credit companies. All your data is encrypted and protected.
Is it possible to pay in installments?
Yes! You can pay in installments through your credit card. The number of installments depends on the purchase amount and the credit company policy.
When will my card be charged?
Your card is charged when the order is placed. If the product turns out to be unavailable, we'll let you know and refund the full amount.
Didn't find the answer you were looking for?
Our customer service team is available for any question. We're here for you!
Contact Us