Frequently Asked Questions
Find answers to the most frequently asked questions. Didn't find the answer you were looking for? Contact us
Orders and Shipping
How long will it take for the product to arrive?
Deliveries are made within 2-5 business days. Large electrical products like refrigerators and TVs - within 3-7 business days. Electric bikes and scooters - within 1-5 business days.
How can I track my order?
After the order is shipped, you will receive SMS and email with tracking number and link to track the shipment. You can also call our call center for status updates.
Is self-pickup available?
Yes! You can pick up orders from our main warehouse by prior arrangement. The service is free and you will save shipping costs.
Products and Pricing
Do prices include VAT?
Yes, all prices on the site include VAT. The price you see is the final price you will pay.
Is it possible to see the product before purchasing?
Yes! You can visit our main warehouse and see selected products. It is recommended to arrange in advance to ensure the product is available for viewing.
How do I know the product is good quality?
All our products undergo strict quality inspection. We work only with authorized importers and known brands. Additionally, you can read customer reviews on each product.
Are there quantity discounts?
Yes! For purchasing multiple identical items or large orders, contact us and we'll offer you a special discount.
Returns and Exchanges
What is your return policy?
Products can be returned within 14 days of receiving the order. The product must be in its original packaging and in new condition. Large electrical products - return within 7 days.
Is the refund full?
Yes, in case of returning a product you will receive a full refund to the payment method used for the purchase within 7-14 business days.
How do you make a return?
Contact us by phone or email, and we will arrange pickup of the product from your home at no additional cost. Alternatively, you can come to our warehouse.
Can you exchange a product instead of returning it?
Yes! You can exchange a product for another of similar value or receive credit for future purchase. Exchange is done at no additional cost.
Warranty and Service
What warranty do you get on products?
All products come with full manufacturer warranty. Electrical products - 1-3 years depending on the product. Electric bikes and scooters - one year. Exact details on the product page.
What happens if the product breaks?
In case of malfunction within the warranty, we take care of repair or replacement at no cost. Contact us and we will handle the problem quickly.
Is there installation service?
Yes! We offer professional installation service for large electrical products, TVs and complex products. The service involves additional payment.
How do you get technical service?
Contact us by email or phone, and we will refer you to the appropriate service lab or arrange a technician visit if required.
Payments and Security
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), bank transfer and cash payment upon pickup.
Is the site secure for payment?
Yes! Our site is secured with SSL standard and we work with leading credit companies. All your data is encrypted and protected.
Is it possible to pay in installments?
Yes! You can pay in installments through your credit card. The number of installments depends on the purchase amount and the credit company policy.
When will my card be charged?
The card will be charged only after the order is confirmed and shipped. In case of products not available in stock, you will not be charged until the product arrives.
Didn't find the answer you were looking for?
Our customer service team is available for any question. We're here for you!
Contact Us